Terms, Conditions, & Return Policy
All IN STOCK ORDERS are shipped within 24 hours, NOT IN STOCK & Special Orders may be slightly longer. We will notify you when we process your order with a tracking number or an approximate shipping date!
Oversized parts, (such as body parts) must be shipped via Truck and freight is calculated on a case-by-case basis. All Oversized orders must be confirmed verbally via telephone after Freight charges are manually calculated.
Orders placed after 3:00pm EST on Friday will not be processed until the following Monday. Weekends and Holidays are not normal business days, they do not count in transit time. If you order a part after 3pm. It may not ship the same day. It takes approximately 24 hours for orders to get processed. Example order a part that we have in stock with a 2nd day UPS priority on "Thursday at 6pm Eastern time". It will not be shipped until the following day "Friday". 2nd day air means transit time once it is picked up from UPS. The Friday doesn't count as the 2 day. So the item would be received on Tuesday. If you need something in a rush please call or email us to ensure we have your items in stock and to get you an accurate shipping time.
All orders must be processed through website. All orders must be shipped and are not available for local pickup.
Honda Parts Wholesale Direct is not responsible for any issues due to incorrect parts ordering. If VIN isn't input before the part is ordered, we can't guarantee correct fitment.
HondaPartsWholesaleDirect.com Return Policy & Procedure
- No Returns on orders placed over 30 days.
- CANCELLED ORDERS ARE SUBJECT TO A 20% RESTOCKING FEE.
- ALL RETURNS are subject to a 20% re-stocking fee. We are not responsible for parts looked up incorrectly.
- All returns must be returned in the original factory packaging, with the factory part number label still attached in original condition.
- Freight charges & handling fees are non-refundable.
NO RETURNS ON WRONG PARTS NOT LOOKED UP BY VIN NUMBER
On the order confirmation page it displays how you looked up the order. Your order will display if you used a vin number, selected the vehicle from the drop down boxes, or just typed part numbers. If you order the incorrect part and you did not use a vin number your request for return will be denied.
|The following parts are Not refundable under any circumstance: |
Seat Belts, Seat Belt Buckles
ECU / Control Units
Small parts for example nuts, bolts, small clips, screws etc.
Color coded interior or exterior parts
|A VIN Number is Required to verify you are getting the part for your specific vehicle.|
All core returns must be put back in the package it was delivered in and returned in the box the item arrived in for a refund of the core charge. Please return cores to the following address including your name and order number :
225 State Road
North Dartmouth, MA 02747
RETURN REQUEST PROCEDURE
Requests for returns must be submitted to firstname.lastname@example.org. THE EMAIL REQUEST MUST HAVE BASIC INFORMATION SUCH AS YOUR ORDER NUMBER, DATE ORDERED, & THE PART(S) YOU ARE REQUESTING TO RETURN. Your order will be either approved or denied based on the info you provided in your email. We will emailed a Return Authorization Number if your request is approved. (The Return Authorization Number is a saved invoice in our system. This allows us to process the Invoice as soon as the return arrives and credit your card.) Print out the Reply email we sent back to you. Returns must be shipped back within 14 days of receiving our authoriation. Once any item is installed it is yours. Installed items will not be accepted for return. There is no such thing as a test installation. If it has been bolted on, attached, plugged in or installed in any other way it is not returnable. Installed items are still covered by warranty against manufacturing defects.
Insure the package for the full value of the enclosed item(s) and use signature tracking (the post offices delivery confirmation only confirms that a package was delivered to a zip code, not a specific address)
The packaging of every return is critical. YOU ARE RESPONSIBLE FOR MAKING SURE THE PART ARRIVES TO OUR LOCATION IN NEW CONDITION WITH NO DAMAGE.
Inspect all items before shipping and notify us of any damaged or missing items. It may be necessary to package the item inside another box for shipping to avoid damage during the return trip. Many times the packing is sufficient for the item to arrive undamaged after being shipped once, however it won't hold up to being shipped a second time.
All returns are inspected prior to processing the refund. If items are missing or are not in returnable condition you will be notified via email. The items that we are unable to refund can either be disposed of or returned to you.
Please allow 1-2 weeks for return to be inspected and processed after it is received here. Refunds can take up to 7-10 days for your credit card company to show them after we submit the refund.
We are not responsible for any shipping costs for returned parts. We will not ship out call tags for returned parts.
We pay return shipping only on items where it is an error on our part. (For example the item shipped was not the item or quantity listed on your order confirmation page) contact us email@example.com and we will take care of it.