Return Policy

HondaPartsWholesaleDirect.com Return Policy & Procedure

• No Returns on orders placed over 30 days.
• CANCELLED ORDERS ARE SUBJECT TO A 20% RESTOCKING FEE.
• ALL RETURNS are subject to a 20% re-stocking fee. We are not responsible for parts looked up incorrectly.

• All returns must be returned in the original factory packaging, unopened with the factory part number label still attached in original condition.
• Freight charges & handling fees are non-refundable.

NO RETURNS ON WRONG PARTS NOT LOOKED UP BY VIN NUMBER

On the order confirmation page it displays how you looked up the order. Your order will display if you used a vin number, selected the vehicle from the drop down boxes, or just typed part numbers. If you order the incorrect part and you did not use a vin number your request for return will be denied.

Non-Returnable Parts

Not refundable under any circumstance: Seat Belts, Seat Belt Buckles Fuel Pumps Wire Harness ECU / Control Units Small parts for example nuts, bolts, small clips, screws etc. Color coded interior or exterior parts Electrical items.

Required to verify you are getting the part for your specific vehicle.

Core Returns 

All core returns must be put back in the package it was delivered in and returned in the box the item arrived in for a refund of the core charge. Please return cores to the following address including your name and order number :

Colonial Honda

225 State Road

North Dartmouth, MA 02747

RETURN REQUEST PROCEDURE

Requests for returns must be submitted to [email protected]. THE EMAIL REQUEST MUST HAVE BASIC INFORMATION SUCH AS YOUR ORDER NUMBER, DATE ORDERED, & THE PART(S) YOU ARE REQUESTING TO RETURN. Your order will be either approved or denied based on the info you provided in your email. We will emailed a Return Authorization Number if your request is approved. (The Return Authorization Number is a saved invoice in our system. This allows us to process the return quickly when your return arrives. Print out the Reply email we sent back to you. Returns must be shipped back within 14 days of receiving our authorization. Once any item is installed it is yours. Installed items will not be accepted for return. There is no such thing as a test installation. If it has been bolted on, attached, plugged in or installed in any other way it is not returnable. Installed items are still covered by warranty against manufacturing defects.

Insure the package for the full value of the enclosed item(s) and use signature tracking (the post offices delivery confirmation only confirms that a package was delivered to a zip code, not a specific address)

The packaging of every return is critical. YOU ARE RESPONSIBLE FOR MAKING SURE THE PART ARRIVES TO OUR LOCATION IN NEW CONDITION WITH NO DAMAGE.

Inspect all items before shipping and notify us of any damaged or missing items. It may be necessary to package the item inside another box for shipping to avoid damage during the return trip. Many times the packing is sufficient for the item to arrive undamaged after being shipped once, however it won't hold up to being shipped a second time.

All returns are inspected prior to processing the refund. If items are missing or are not in returnable condition you will be notified via email. The items that we are unable to refund can either be disposed of or returned to you.

Please allow 1-2 weeks for return to be inspected and processed after it is received here. Refunds can take up to 7-10 days for your credit card company to show them after we submit the refund.

We are not responsible for any shipping costs for returned parts. We will not ship out call tags for returned parts.

We pay return shipping only on items where it is an error on our part. (For example the item shipped was not the item or quantity listed on your order confirmation page) contact us [email protected] and we will take care of it.

Honda Parts Wholesale Direct, is operated by Colonial Honda of Dartmouth. Colonial Honda of Dartmouth is an authorized Honda Parts and Service dealer. We offer Honda Parts for Honda Accords, Honda Civics, Honda CRVs, Honda Odysseys, Honda Pilots, and Honda Ridgelines - plus many other Honda Parts for all Honda Vehicles built since 1980. All of our Honda Parts come with Honda Parts Warranty, and a no questions asked refund/exchange policy. Through Honda Parts Wholesale Direct, we offer Genuine OEM Honda Parts at up to 30% off Honda Part Retail Pricing, plus nationwide shipping.